Privacy Policy

Introduction

Solar Energy World, LLC (“SEW,” “we,” “us,” or “our”) knows you care about your privacy and the protection of your personal information. We also know it is our responsibility to be clear about how we protect your information. We designed this Privacy Policy to do just that. It explains the types of personal information we collect, and how we collect, use, maintain, protect, and share this information. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information.

When the Privacy Policy Applies

This Privacy Policy applies to the information we collect when you use or interact with our websites, mobile apps, sales and marketing channels, customer support, installation and service operations, and products and services we provide or reference in this Policy (services). It also applies to information we receive from third parties, including leads and referrals. This Policy does not apply to non-SEW products, services, websites, or applications that you access through our platforms. It also does not apply where we process your personal information at the direction of business clients for whom we provide services where you have a relationship with those business clients. Instead, the privacy policies of those other parties will apply.

The Personal Information We Collect and How We Collect It

To provide you with our services, we collect your personal information. This can include information that does not directly identify you – such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, and telephone number.

The types and amount of personal information we collect depend on how you interact with us, the purposes for which we process that information, and the choices you make about what information to provide.

What We Collect

Category of Personal Information	Examples of Information Included
Contact and identifiers	Name, email address, phone number, postal/service address, online identifiers, IP address, cookie IDs, device IDs.
Account and profile information	Account credentials and settings, preferences, quote/request details, communications and support records associated with your account.
Property and site assessment information	Service address and property characteristics you share, site notes we create to assess feasibility, utility information you choose to provide, design and proposal details.
Images and recordings (video/photo/drone)	Video, still photos, and drone imagery of exterior areas captured for site assessment, installation, inspection, quality assurance, safety, and related services.
Marketing, lead, and referral information	Contact information you submit, lead source and campaign metadata, information from third-party lead providers, referral details you submit (referral name and contact information, your relationship, incentive eligibility/status).
Commercial and transaction information	Products or services considered, quotes and proposals, orders and installation details, purchase or lease information, contract terms, service and warranty registration and history.
Financing and payments information	Financing preferences and referral details, application identifiers/status we receive from third-party lenders, payment amounts and dates; payment card, banking details. Full application data is handled by third-party processors/lenders.
App, device, and telemetry information	Energy generation and usage, battery status, inverter health, fault codes, device identifiers and metadata, firmware/version, basic diagnostics, app activity events.
Internet or other electronic network activity	Website and app usage data, pages viewed, links clicked, referrer URLs, log files, ad identifiers, cookie, pixel, and other tracking technology data related to our sites, apps, and ads.
Location information	General location (e.g., city/ZIP from IP address or device settings); if you enable it, precise location for app features, technician dispatch, or drone flight planning where permitted by law.
Aggregate statistics and preferences	Statistics about the behavior of visitors to the website, apps, etc., internal analytics and inferences about interests or preferences, preferred communication channels.
Professional or business information (for commercial customers)	Company name, business contact information, role/title, property ownership or management details relevant to a commercial installation.
Communications and interactions with SEW	Emails, texts, chat messages, call time stamps and routing, customer support tickets, survey responses and feedback.
Affiliates and partner interactions	Information about interactions involving SEW affiliates and related businesses, and coordination with nonprofits and other marketing partners, including your opt-out choices and preference settings.

How We Collect It

We collect information directly from you when you request a quote, create an account, communicate with us, purchase and pay for our products or participate in programs such as referrals. We also collect information automatically when you use our websites, apps, or connected equipment and platforms, such as device identifiers, IP address, app activity, and telemetry related to your solar and battery systems. We receive information about you from third parties, including purchased lead providers, advertising and analytics partners, social platforms, and friends or family who refer you to us.

How and When We Use Information, Including Marketing and Advertising

We use the information we collect to provide our services and communicate with you. We also use it to improve our services, develop new products and services, give recommendations, deliver personalized consumer experiences (including marketing and advertising for our own and others products and services), investigate fraud and other illegal activities, and to ensure a secure online environment.

Learn more about our uses of your information and see examples

We use your information to:

Provide the services:

• Set up your account and account management
• Assess the suitability of your home for a solar system
• Measure credit and payment risk
• Service delivery
• Bill and invoice, process payments
• Authenticate access to your account
• Management of the network and devices supporting our service and systems, and other maintenance and operations
• Design, install, interconnect, and service systems
• Provide warranties and support
• Provide you with equipment leasing options – including arrangements through third-party providers – when you express interest in such services
• Operate our app and other platforms
• Help with hardware and software upgrades for devices and systems
• Provide a seamless experience across platforms and devices

Communicate with you, including for marketing purposes:

• Respond to your questions and to provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary
• Personalize communications and your experience
• Send you service-related announcements and surveys
• Send event invitations, advertise our services across platforms, and track the effectiveness of such communications

Understand your use of and make improvements to our services:

• Understand the use of our existing services
• Identify and develop new products and services
• Create measurement and analytics reports for us and others

Personalize your experience and deliver relevant advertising:

• Market the services, including telemarketing
• Let you know which products and services we think may be of interest to you

Build and manage business to business relationships:

• Send communications for business purposes and pursue potential business opportunities
• Manage customer supplier and other business relationships

Comply with law, prevent and investigate fraud and other illegal activities, and for other safety and security purposes:

• Detect the unauthorized use, or abuse of the services
• Protect our customers from fraudulent, abusive, or unlawful use of the services
• Defend and protect our rights, our personnel, and our property
• Comply with applicable law
• To protect the health and safety of our customers, employees, contractors, or the general public

When and to Whom We Disclose Information

We may disclose your personal information with others when it’s needed to provide you with our services, including with credit reporting agencies. We also disclose personal information to others:

• When you direct us to do so, including to authorize other users on your account
• When required by law or to respond to legal process
• To protect our property rights or the safety of our employees, our customers, or other individuals
• With third party partners or service providers as detailed below

We may disclose personal information to third parties, including for marketing and advertising purposes, which you can control through opt-in or opt-out settings, depending on the type of personal information disclosed.

Where the personal information we may disclose does not directly identify you (such as IP address or device identifier), it is possible that our third-party partners may be able to identify you based on information they collect from other sources, including any interactions you have with them.

Learn more about whom we disclose information to

Service Providers

To provide and support the services, sometimes we use other companies as service providers to transmit, collect, process, or store information for us. We require these service providers to treat the information we disclose to them as confidential and to use it only for providing their services to us. These include:

BILLING AND COLLECTION PROVIDERS
Such as payment processors and organizations that assist us in assessing your credit, payment status, and collection of debt.

ACCOUNTING, AUDITING, AND TAX PROVIDERS

INSURANCE PROVIDERS

PROFESSIONAL SERVICES PROVIDERS
Such as firms that provide consultative services, assist with improving our services, provide legal services, or supply project-based resources and assistance.

ANALYTICS SERVICES
Including entities that analyze traffic to and on our websites, analyze how our services are used, and assist with identifying and communicating with potential customers.

MARKETING, ADVERTISING, AND SALES
Entities that assist us in creating and executing marketing, advertising, and sales programs, including order application processing, and printing, mailing, and electronic communications services.

SECURITY AND COMPLIANCE PROVIDERS
Such as entities that assist with security incident verification and response, service notifications, fraud prevention, identity verification and management, and authentication, privacy program management, consent management, data mapping and inventory, cookie and tracking technology compliance, regulatory reporting and filings, compliance monitoring and auditing, records retention and management, responding to lawful requests from government authorities, and compliance with applicable legal obligations including, health and safety, employment, and consumer protection laws.

INFORMATION TECHNOLOGY PROVIDERS
Such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operations.

CUSTOMER SUPPORT
Including services related to customer service, installation, maintenance, and repair services.

Third Parties

Other disclosures to third parties can include:

THE COMCAST FAMILY OF COMPANIES
We may disclose your personal information, including information that personally identifies you, to Our Related Businesses (corporate.comcast.com/privacy-related-businesses) for purposes consistent with those described in this Privacy Policy, including to provide you better services and marketing and advertising.

SOCIAL MEDIA PLATFORMS
You may interact with parts of our services that cause information to be published to your social networks. For example, you may click on a Facebook “like” button, which publishes to your Facebook account that you “like” one of our services. On those parts of our websites with social network functionality, a social network may be able to collect information about you. For example, if a page contains a Facebook “like” button, Facebook may be able to collect data about your visit to that page, even if you don’t click on the “like” button. To control this disclosure of information, please review the privacy policy of the relevant social network and/or sign out of it before you use our services.

ADVERTISING PARTNERS
We may disclose information to nonprofits and other organizations with whom we coordinate marketing. We also may disclose information to better tailor marketing and advertising about our services on third-party platforms. We may use cookies or other technology—including tracking technologies offered by third parties—to deliver personalized advertising to you when you visit other services, including advertising based on your activities on our services. We also allow our partners, including advertisers and service providers, to use cookies and similar tracking technologies when you use our services. For more information about the use of cookies and other technologies on our online services, please see the Cookies Notice.

NON-SEW APPS AND PARTNERS
Certain services enable you to interact directly with technology provided by other companies, such as using a non-SEW app to monitor battery charge, energy usage, etc. through our services or accessing our services through another company’s platform or device. When you use our services in connection with any technology provided by another company, you are directing us to interact with that company and that company may collect information from you and our services. We may also disclose personal information to third party partners to the extent you elect to participate in programs such as reward programs. This Privacy Policy does not cover the privacy practices of other companies. For more information about how those companies use your information, please review their privacy policies.

CONSUMER REPORTING AGENCIES
We disclose information that personally identifies you to consumer reporting agencies that may be subject to other laws, including the Fair Credit Reporting Act. These disclosures may include information that helps validate your identity, such as your name, current and former addresses, contact information, Social Security number, government-issued identifiers, your payment history and account status, and other identifying information.

Potential Purchasers of Our Business
If we enter into a potential or actual merger, acquisition, or sale of all or a portion of our assets, information about you will, in most cases, be shared or transferred as part of the transaction.

Government and Other Entities when Required by Law and/or to Protect SEW, its subsidiaries, and the Comcast Group of Businesses
There are times when we may be required by law to disclose information about you to third parties. This may happen with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.

We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

How We Protect Your Information

We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.

How Long We Keep Your Information

We retain your personal information for different periods of time depending on the type of information and our business and legal requirements. For example, if you are a customer, we may retain information that identifies you for as long as we have an ongoing relationship with you, including during the installation, operation, monitoring, or servicing of your solar system.

If you no longer have an active relationship with us, we may still retain certain information as necessary to meet business and legal obligations, such as complying with warranty requirements, maintaining system performance records, protecting against fraud, calculating taxes, or responding to legal or regulatory requests.

Some information is deleted automatically after a specific period of time, often based on legal retention requirements, unless we are legally required to retain it longer, such as in connection with litigation, audits, or regulatory inquiries. When personal information is no longer needed in an identifiable form, we securely destroy it or de-identify or anonymize it.

TCPA Compliance

By providing your name or contact information through this website, including the online quote request form, or by requesting a quote or other information from Solar Energy World, LLC, you are giving us your express consent to be contacted by or on behalf of Solar Energy World, LLC. This consent, as defined by the Telephone Consumer Protection Act, 47 U.S.C. § 227 (the “TCPA”) or any state law derivative of or supplemental to the TCPA, including, but not limited to, Florida Telephone Solicitation Act, Fla. Stat. § 501.059. Such consent encompasses contacts made using equipment that can store, produce, or dial telephone numbers using a random or sequential number generator and to dial such numbers or otherwise by means of telephone, email, or text including using artificial and/or pre-recorded or auto dialed phone calls or text messages to the phone number you have provided, including your wireless number, if provided, and even if you are on any National or other “Do Not Call” list. Consent to contact doesn’t require you to purchase any service. By making any online quote or other information request through this website, you further agree to Solar Energy World, LLC’s website Terms of Use and Solar Energy World, LLC’s Privacy Policy.

Children and Minors

Our services are intended for a general audience and are not directed to children or minors under the age of 18. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without such consent, we will promptly delete that information.

The Choices You Have to Control Our Use of Personal Information

You have many choices about how we communicate with you and how we use or disclose your information. You can opt out of our marketing emails by using the unsubscribe link in those messages and opt out of texts by replying STOP. You can manage cookies through our Consent Management Platform, your browser, or device settings. Some choices are browser or device specific. Where required by law, we will recognize certain universal opt-out mechanisms, such as Global Privacy Control, as technically feasible.

Your State Privacy Rights

If you are a resident of Virginia, Delaware, New Jersey, or Maryland, you may have the right to confirm whether we process your personal information and access it, obtain a portable copy, correct inaccuracies, delete certain information, and opt out of targeted advertising. SEW does not sell personal information within the meaning of applicable privacy laws. You also may have the right to appeal our decision if we deny your request. You or an authorized agent can submit a request by emailing info@solarenergyworld.com. We will verify your identity and respond within the time required by law, typically within forty-five days, and will explain our decision and your appeal options if we deny your request.

Changes to This Privacy Policy

Although most changes are likely to be minor, SEW may change its Privacy Policy from time to time, and in SEW’s sole discretion. SEW encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. Your continued use of our services after any change will constitute your acceptance of such change.

Contact Us

If you have questions about this Privacy Policy, contact Solar Energy World, LLC at info@solarenergyworld.com or 1.866.856.4580.

Effective date: April 1, 2026